Nabi vs a receptionist
Not instead of your desk. Beside it.
A good receptionist knows the regulars, reads a room and sorts out a billing mess. Nabi does none of that. It answers the second line, the evening, the weekend and the hour everyone is with a client.
What a person does better
Judgement, warmth, the hard conversations.
Someone upset about a bill, a client who needs to be talked into a follow-up, a therapist who needs to be asked a favour: these are your desk's. Nabi hands those over on purpose, and says it is an AI at the start of every call so nobody is fooled.
- Insurance submissions are done by your desk on the insurer's portal.
- Clinical questions go to a clinician, every time.
- A caller gets a person by saying so, or pressing 0.
- A booking at 9:40 pm
- Nabi
- The fourth call during a treatment
- Nabi
- A caller speaking Korean
- Nabi, then your desk reads it in English
- A refund dispute
- Your desk
- Submitting a claim
- Your desk
- Moving a flexible client to fit someone in
- Nabi asks, the client decides
What Nabi does that a person cannot
Every call, at once, in six languages, with the calendar open.
Two calls at 5:15 pm both get answered. A caller at midnight gets booked, not voicemail. The confirmation, the reminder, the deposit link and the follow-up to a client who went quiet all go out without anyone remembering to send them.
- 5:15Two calls at once. The desk takes one; Nabi takes the other and books it.
- 6:05Desk goes home. Line forwards to Nabi.
- 7:52Evening caller booked for Thursday next week, flexible that day.
- 9:40Text asking to move Friday's visit. Moved, confirmed.
- 8:30 amDesk reads three transcripts over coffee. Two bookings, one message to return.
Together
The desk runs the day. Nabi runs the phone.
Nabi is built for a clinic that keeps its front desk and gives it a quieter phone. The Inbox shows every call and text, who needs a person, and what the AI did, so the desk is never surprised by a booking it did not make.
- Take over any thread with one click, hand it back when done.
- Chats waiting for a person are counted on Home.
- A weekly summary of what Nabi handled, so you can see the hours it gave back.
Questions clinics ask
- Will clients know it is an AI?
- Yes. Nabi introduces itself as an AI assistant on every call, and a person is always one word away, or one press of 0.
- What if it makes a mistake?
- Every booking it makes is visible in the Inbox with the transcript, and the desk can fix it in a click. Hand-offs are flagged. We read the early calls with you and tune the greeting and the policies.
Resources
Your front desk, handled.
See Nabi answer a call, book the visit and hand off to your desk, for a clinic like yours.