Privacy Policy

What Nabi is

Nabi ("Nabi," "we," "us") is an AI receptionist for elective-care clinics. Clinics that use Nabi connect a phone number and/or Instagram account so that Nabi can answer inbound texts and Instagram DMs from their customers, follow up on leads, and book appointments onto the clinic's calendar.

Information we collect

• Message content. The text of SMS messages and Instagram DMs sent between a customer and a clinic using Nabi, so Nabi can generate and send appropriate replies.
• Contact information. Phone numbers, Instagram handles/IDs, and names shared during a conversation, used to keep track of a customer's conversation and booking history with a clinic.
• Booking and calendar data. Appointment details (service, time) and, if a clinic connects Google Calendar, the calendar access needed to check availability and create bookings.
• Clinic account data. Login/account information for clinic staff who use the Nabi dashboard.

How we use information

We use the information above to:

• Generate and send replies to inbound texts and Instagram DMs on behalf of a clinic.
• Follow up with leads who have gone quiet, per the clinic's configured follow-up settings.
• Check calendar availability and create/update/cancel appointments.
• Show clinic staff their conversation and booking history in the Nabi dashboard.

Message content is sent to Anthropic's Claude API to generate Nabi's replies. We do not sell personal information, and we do not use customer conversation data to train AI models. Mobile phone numbers and SMS opt-in data are not shared with third parties or affiliates for their own marketing purposes.

Instagram & Meta Platform data

When a clinic connects Instagram, Nabi receives message content and the sender's Instagram-scoped ID via Meta's Instagram Messaging API, and uses that information only to generate and send a reply within the same conversation. Nabi's use of information received from Meta APIs complies with Meta's Platform Terms and Developer Policies, including the Data Use Checklist.

Data storage & retention

Data is stored with our infrastructure providers (Supabase for application data, Twilio for SMS/voice delivery, Meta for Instagram delivery). We retain conversation and booking history for as long as a clinic maintains an active Nabi account, so staff can reference prior conversations with a customer.

Your choices

A customer who no longer wants to hear from a clinic via Nabi can ask the clinic directly, or reply STOP to an SMS thread. A clinic can disconnect Instagram or Google Calendar at any time from their Nabi dashboard Settings, which stops Nabi from accessing that account going forward.

Contact us

Questions about this policy or your data can be sent to hello@cosmoai.tech.