Frequently asked questions
Answers from the team at Ion Performance and Wellness. Anything else, call or book and ask.
How do I book an appointment?
You can book online through our booking page or by phone. Your first visit with a discipline is an initial assessment, and after that you book follow up treatments.
Can I use my health insurance or extended benefits?
Yes. We direct bill most extended health plans, including Pacific Blue Cross, Telus Health eClaims, Canada Life, Sun Life, Green Shield and Empire Life. Enter your plan details before your first visit.
I was in a car accident. Can I use my ICBC coverage?
Yes. ICBC Enhanced Care covers pre-approved treatment for 12 weeks from the accident date. Book the ICBC version of the service, and bring your Personal Health Number (PHN) and ICBC claim number to your first visit. We bill ICBC directly.
How do I get there by transit?
The #28 bus stops right in front of the clinic at Canada Way and Smith Ave (Phibbs Exchange direction). The Canada Way and Boundary stop (Joyce Station direction) is a two minute walk.
What if I need to cancel or reschedule?
You can cancel or reschedule up to 48 hours before your appointment, online or by phone. Cancellations with less than 48 hours notice have a $25 cancellation fee.
Where can I park?
There is 1 hour free street parking along Canada Way and Smith Ave, and underground parking off Smith Ave on Parking Level 2, with an elevator up to the clinic.