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SMS Opt-In & Consent

Last updated: October 25, 2026

Nabi (nabiai.tech) runs online booking and an AI receptionist for health and wellness clinics. Clinics use Nabi to send their own clients transactional appointment texts: booking confirmations, reminders, reschedule and cancel links, and waitlist offers. The texts are one-way notifications: a reply other than STOP or HELP is not read or answered, and a client who wants a person calls the clinic at the number in the message. Nabi sends no marketing texts. This page shows exactly how a client agrees to those texts.

Web form opt-in

The checkbox on every clinic's booking page

Each clinic has a Nabi booking page (for example nabiai.tech/cedarline). On the last step the client enters their name, email and mobile number. Under the phone field is this checkbox. It is unticked by default and not required: the Book button works either way, and a client who leaves it unticked gets their confirmation and reminders by email instead.

Phone

(555) 123-4567

The live form, on a clinic's booking page:

Booking page details step: name, email and phone fields, with the unticked optional box to receive appointment texts

"Example Clinic" is the real clinic's name. Ticking the box turns on appointment texts for that number at that clinic; leaving it unticked turns them off.

Other ways a client gives the clinic their number

  • Calling the clinic. Nabi's receptionist answers, and texts the caller the booking link or confirmation they discussed on the call.
  • At the front desk. Staff add the mobile number a client gives them to book, so the clinic can confirm and remind them about that appointment.

Whichever way a number arrives, its first text is the confirmation below, so every client can reply STOP before anything else.

The first text after opting in

Nabi: You're opted-in to appointment texts from Example Clinic. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

A typical message after that:

[Example Clinic] Hi Sam, your Physiotherapy Follow-Up is tomorrow, Thu Oct 8 at 12:15 PM. Reschedule or cancel: https://nabiai.tech/l/AbC123 Reply STOP to opt out.

Program details

  • Program: appointment texts from the clinic the client booked with, sent through Nabi.
  • Message frequency varies with the client's appointments, typically 2 to 4 texts per booking.
  • Message and data rates may apply.
  • Reply STOP at any time to stop all texts; reply HELP for help, or email hello@nabiai.tech.
  • Texts are one-way. Apart from STOP and HELP, a reply is not read or answered: to reach a person, call the clinic at the phone number in the message.
  • Agreeing to texts is never a condition of booking or of any purchase.
  • Mobile numbers and opt-in data are not shared with or sold to third parties or affiliates for marketing purposes.

Full terms: nabiai.tech/terms and our nabiai.tech/privacy.